The Chinese Community Social Services Centre Inc. has been the only Chinese-specific service provider of home care packages in the State of Victoria since 1995. Our program is funded by the Australian Government to provide culturally and linguistically appropriate support service for Chinese elderly people, so as to enable them to live in their own home and spend time with their family, friends and community for as long as possible. We have had more than 20 years of experience and proven record in delivering home care packages for consumers in the Eastern, Northern, Southern and Western Metropolitan regions.


What Is Special About CCSSCI Home Care Packages Program

  • All our staff are from Chinese background and can speak Mandarin, Cantonese, English or other Chinese dialects (such as Shanghainese, Toisan, Teochew, Hokien, Hakka). We can communicate effectively with you to understand your needs and work with you to improve your well-being.

  • All our staff are professionally trained and qualified for their roles and responsibilities. Continuous training and ongoing supervision are also in place for quality assurance.

  • We have our own team of over 50 Home Care Workers who are caring and dedicated in providing high level of service quality to you.

  • We organise festival celebrations, outings and learning workshops for consumers to gain new skills and foster interaction with others.

  • CCSSCI also have other services you can use, such as day care centres, volunteer visits, telephone chat room, group phone counselling, to reduce social isolation and foster interaction with elderly. 


How Do I Access A Home Care Package

Access to the Home Care Package is through the My Aged Care (MAC). Anyone can contact the My Aged Care Centre on 1800 200 422 or visit their website on

If you do not speak English, you can contact Translating and Interpreting Service (TIS) on 131 450. You can use TIS which is free of charge to call My Aged Care. When you call TIS, an operator will ask you what language you need. Tell the operator in English the language you speak. The operator will then connect you with an interpreter who speaks your language and help you to call My Aged Care Centre.

For more information or to request for assistance, you can also contact us on (03) 8848 0288, email This email address is being protected from spambots. You need JavaScript enabled to view it. or visit our Doncaster or Box Hill Office.


Home Care Package Levels

There are 4 levels of care packages to support consumers with:

  • Level 1 – basic care
  • Level 2 – low level care
  • Level 3 – medium level care
  • Level 4 – high level care 

This program is funded by the Department of Health, and each level of packages will have different levels of funding. Level of Package is determined by the Aged Care Assessment Service.


Types of Services

The types of services provided under a Home Care Package will depend on the consumer's needs, choices and preferences. Our Case Manager provides one to one consultation to you and/or your carer to develop an individual care plan to match your needs and preferences. 

Our services include:
1) Care Services:
  • Personal care (shower, personal hygiene and grooming)
  • Assistance with daily living activities
  • Nutrition, hydration, meal preparation and special dietary requirements (such as assistance with oxygen or enteral feeding)
  • Management of skin integrity (such as prepare bandages, dressings and skin emollients)
  • Continence management
  • Mobility and dexterity (such as providing aid and equipment)
2) Support Services:
  • Case management
  • 24 hours emergency support
  • Home care (such as house cleaning, laundry)
  • Gardening
  • Assistance with medication management
  • Rehabilitative support
  • Shopping and transportation to medical appointments and social activities
  • Minor home maintenance and modifications
  • Carer respite
3) Clinical Services:
  • Nursing care provided by registered nurses
  • Allied health services (by our selected Chinese speaking physiotherapist, occupational therapist, podiatrist and, dietician)
Short Term Restorative Care Program

The Short-Term Restorative Care (STRC) Program is a government funded, new and innovative program. It is delivered in the form of goal oriented, high intensity and multidisciplinary package of services, aiming to optimise the functioning and independence of older people and to minimise functional decline.

Who May Benefit from STRC?
  • For those experiencing decline in physical or mental ability.
  • For those likely to regain/ improve level of function after short term, high intensity care and services.
  • For those wishing to remain home safely and independently. 
Possible Outcomes After STRC:
  • Able to achieve self- identified goals with the help of our multidisciplinary team.
  • Able to regain or maintain functional strength and balance, cognitive and psychosocial functioning in 8 week time.
  • Able to manage activities of daily living more safely around the home.
  • Able to self-manage interventions after education and strategies provided by our team.

Consumer Directed Care

All our home care packages are delivered with a “Consumer Directed Care” (CDC) model.  CDC gives people a greater say and more control over the design and delivery of the care services provided to them. The following principles underpin the operation and delivery of packages on a CDC basis:

  • Consumer choice and control
  • Rights
  • Respectful and balanced partnerships
  • Participation
  • Wellness and re-enablement
  • Transparency

To you as a consumer, CDC means:

  • Your right to individualised services is respected. You can take control of the service and set goals to achieve through the package.
  • Your wellness and re-ablement is our important goals and we will work with you to achieve your dreams and aspirations.
  • You will be informed about the funding available to you and how it is spent by your individualised budget and monthly statement.


The fees are depending on Government’s income assessment. Consumers with above pension income will be required to pay a higher fee.

Consumers who have financial hardship can apply for hardship supplement.



Click here to read what consumers, carers and home care workers think of our services.
Ageing Well at Home
Ageing Well at Home
Ageing Well at Home
Case Manager Discussing Care Plan with Consumer
Consumers and Carers Meeting
Meal Preparation by Home Care Worker
Home Cleaning
Chinese New Year Celebration with Our Consumers
Case Manager Guiding Client on Using Smart Phone
Information Technology Class For Our Consumers
Christmas Celebration with Our Consumers
Personal Care
Preparing Traditional Chinese Medicine
Transport Support
Harbour Town Excursion
Visiting IMAX Melbourne Museum